Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Animal Resource Center of the Inland Empire
11-
Animal Resource Center of the Inland Empire
ARC is officially open to the public as of Tuesday, July 1, 2025, for all partner cities – Ontario, Chino, select West San Bernardino County areas and Montclair.
-
Animal Resource Center of the Inland Empire
Our temporary animal care facility is located at 1630 Shearwater Street in Ontario until our permanent facility is designed and developed.
-
Animal Resource Center of the Inland Empire
The ARC will offer the following services from the temporary animal care facility:
- Sheltering
- Animal Services
- Licensing
- Pet Adoption
- Community Education
- Volunteer & Foster Opportunities
- Lost and Found
- Wildlife Response
-
Animal Resource Center of the Inland Empire
Please visit our website at arcinlandempire.org for volunteer and foster opportunities.
-
Animal Resource Center of the Inland Empire
ARC will be using the same pet licensing company (DocuPet) as the Inland Valley Humane Society. All pet licensing renewed prior to July 1, 2025 will be transferred to ARC at no charge to the pet owner. All pet licensing renewed after July 1, 2025 will need to be done online at docupet.com.
-
Animal Resource Center of the Inland Empire
No, fees are not changing for Chino residents. Pet licensing fees are set by the City of Chino and will remain the same after the transition to ARC. ARC follows the fee structures established by its partner cities, and adoption fees will continue to be affordable and in line with regional standards. ARC is committed to keeping services accessible for our community.
-
Animal Resource Center of the Inland Empire
If you find a lost pet in Ontario or Chino before July 1, 2025, please contact the Inland Valley Humane Society. After July 1, 2025, please contact ARC Field Services for support at (909) 321-1080.
-
Animal Resource Center of the Inland Empire
While we are not yet able to offer low-cost vaccination services to the public from our temporary facility, we are actively working to partner with mobile clinics to provide services to the communities we serve. Please visit our website at arcinlandempire.org for updates.
-
Animal Resource Center of the Inland Empire
Yes! Please contact our Field Services team for more details at (909) 321-1080.
-
Animal Resource Center of the Inland Empire
Yes! ARC has guidelines for wildlife assistance regarding the trapping, safe release, and/or the euthanasia of wildlife within ARC service areas. Rattlesnakes will be a high priority response to ensure public safety.
-
Animal Resource Center of the Inland Empire
Coyote sightings are not uncommon in Chino, especially with their natural role in our ecosystem. While they are generally not aggressive, it’s important to stay alert and follow these safety tips:
- Do not feed wildlife or leave pet food or birdseed outdoors.
- Keep yards clear of overgrown brush and woodpiles.
- Use deterrents like outdoor lighting, radios, or motion-activated noise.
- Leash your pets, especially at dawn, dusk, and night.
If you see a coyote, don’t run. Instead, make loud noises, wave your arms, throw small objects like pebbles, or spray water to scare it away. Back away slowly while keeping the coyote in view.
For more information or to report unusual coyote behavior, please contact the Animal Resource Center of the Inland Empire (ARC) at arcinlandempire.org or call (909) 321-1080.