Privacy Policy

SeeClickFix Site Privacy and Use Policy
By using this SeeClickFix website or application (collectively, “site”), you acknowledge that you understand and agree to the following: 

Types of Information We Collect
The information we gather is either information (for example, your name and address) that you voluntarily supply when you register or initiate transactions, or information gathered on usage patterns and preferences as visitors navigate the site, use our services such as e-mail, or read our e-mail newsletters. 

To help make our site more responsive to the needs of our visitors, we use a standard feature of browser software, called a “cookie”, to assign each visitor an unique, random number that resides on your computer. The cookie does not identify the visitor, just the computer that a visitor uses to access our site. Unless you voluntarily identify yourself, we won't know who you are, even if we assign a cookie to your computer as the only personal information a cookie can contain is information you supply. A cookie cannot read unrelated data off your computer. We use cookies to help us deliver a better, more personalized service. For example, we use cookies to track the pages and services on our site visited by our users. We can build a better site if we know which pages and features our users are visiting and how often. 

Browser Level Information and IP Addresses 
Our site server automatically collects limited information about your computer configuration when you visit our site, including the type of browser you use, the operating system you are running, the resolution of your computer monitor, the site that referred you, and your IP address. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data such as the site pages you want to view can be transmitted to you. We use IP address information for systems administration and trouble-shooting purposes. 

Other Disclosures
We may occasionally release information about our visitors when release is appropriate to comply with law, to protect the rights, property or safety of visitors to our sites, the public, our customers, or our government and its employees, agents, partners and affiliates. 

Please keep in mind that our communities are public spaces, so don't post anything that you don't want the world to see. Credit card numbers, product keys, and other confidential information, including anything covered under a non-disclosure agreement (NDA), should not be posted to any blogs, discussions, or other public areas. 

City of Chino Mobile App
City of Chino (“City”) is using SeeClickFix, an online and mobile service request system, to power its mobile app, My Chino, and reporting forms. SeeClickFix is an application that allows City of Chino citizens to report non-emergency related issues to the City. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. 

SeeClickFix is a public application. The description of the issue entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly. 

Terms of Service
By using this site, you acknowledge that you understand and agree to the following: 

The purpose of our interactive modules is to obtain suggestions, ideas, and feedback to benefit our community.  

The City reserves the right to review, edit, and/or delete, in its sole discretion, submissions for any reason, including but not limited to: 

  • Comments that contain offensive, obscene, inflammatory, unlawful, threatening, harassing, illegal, defamatory, slanderous, or hostile language towards any individual or entity. 
  • Comments that contain personal attacks of any kind.  
  • Comments that contain offensive remarks that perpetuate discrimination on the basis of race, creed, color, age, religion, gender, marital status, or status with regard to public assistance, national origin, physical or mental disability or sexual orientation, as well as any other category protected by federal, state, or local laws.  
  • Comments that contain spam or include links to other sites. 
  • Comments that are off topic. 
  • Comments that advocate illegal activity. 
  • Comments that promote or endorse particular services, products, or political organizations, campaigns, candidates, or ballot measures. 
  • Comments that infringe on intellectual property.   
  • Impersonating a government employee or another user is not allowed.   
  • Comments that contain personally identifiable information. This refers to information that can be used to distinguish or trace an individual's identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. To protect your privacy, please do not share personal information. 

By posting content, a user agrees to indemnify and hold harmless the City, its officials, officers and employees, against any damages, losses, liabilities, judgments, causes of action, costs or expenses (including reasonable attorneys’ fees and costs) arising out of any claim by a third party relating to any material user has posted on the SeeClickFix site. 

Please make sure that your postings are relevant to the subject at hand. It is normal and expected for some topics to drift from the stated subject. However, to ensure maximum benefit for all of our users, we encourage you to keep your postings as close to the subject as possible.  We do not allow behavior or content related to illegal activities.  Do not post or promote any materials that could SPAM, harm, or disrupt another user’s computer.   

You may not link to any sites that violate the terms and conditions above.  We reserve the right to ban any participant at any time that we feel does not comply with an appropriate code of conduct. 

The sites are provided on an 'as is' basis without any warranties of any kind, express or implied. This site, to the fullest extent permitted by law, disclaims all warranties, including, but not limited to, the warranties of merchantability, title, non-infringement of third parties’ rights, and fitness for particular purpose. This site makes no warranties about the accuracy, reliability, completeness, or timeliness of the sites. 

Without limitation on the foregoing: 
The City does not warrant that the site will operate error-free or that the site and the servers are free of computer viruses or other harmful mechanisms. If your use of the site results directly or indirectly in the need for servicing or replacing equipment or data, the City is not responsible for those costs. 

This site makes no representations or guarantees regarding the truthfulness, accuracy, legality, completeness, timeliness or reliability of any documents posted by users, or of any other form of communication engaged in by users. Documents may contain inaccuracies or typographical errors. You agree that any reliance on documents posted by users, or on any other form of communication with users, will be at your own risk. 

This site makes no representations or guarantees regarding the content of the sites, including, but not limited to, broken links, inaccuracies or typographical errors. 

User Authentication 
Because user authentication on the Internet is difficult, this site cannot and does not confirm that each user is who they claim to be. Because this site does not and cannot be involved in user-to-user dealings or control the behavior of participants on the site, in the event that you have a dispute with one or more users, you release the City, its officials, officers and employees from claims, demands and damages (actual and consequential and direct and indirect) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. 

If you have any questions concerning this Policy or the use of the SeeClickFix site, please contact the Communications Team at (909)334-3290.