The City of Chino's Utility Billing Services Division collects funds to support the operations of the City’s water, sewer, and storm drain systems, along with collecting funds for contracted sewage treatment, refuse collection, recycling, street sweeping services, and business licenses. 

Online bill pay is available for utility account holders. 

All other utility services are available at City Hall Monday through Friday from 7:30 a.m. to 5:30 p.m.

Utility customer service is also available via phone at 909-334-3264 during regular work hours.

If you have a utility EMERGENCY after regular work hours with your water or sewer service, call the Chino Police Dispatch Center at (909) 628-1234 to have City personnel respond.

How can I request water or trash services?

Requests for water and trash service can be processed by phone or at the public service counter at City Hall. Requests for service will be scheduled for the following workday, unless otherwise specified. You may use a credit card (VISA, MasterCard, or Discover) for the start-up fee and advance payment. If you have not paid the start-up fees, services cannot be established and water disconnection may occur.

Will I need to pay an advance payment?

An advance payment is required, unless a letter of credit from your most recent water supplier can be provided. The letter must indicate you had a good payment record for at least the last two years. If an advance payment is necessary, it is applied as a credit toward your balance after two years of on-time payments.

How can I pay my utility bill?

• On-line payments are accepted by credit card (VISA, MasterCard, or Discover), or by an electronic check. You can make a one-time payment, or automatic monthly recurring payments.
• Mail a personal or company check to City Hall using the return envelope provided with your utility bill.
• Cash and credit card (VISA, MasterCard, or Discover) payments may be made in person at City Hall during normal business hours.
• Credit card (VISA, MasterCard, or Discover) payments are accepted over the telephone.
• Drop your payment off at the convenient drive-up payment box located in the west parking lot behind City Hall; entry to the parking lot is available from Chino Avenue or Sixth Street.
• Use the drop slot payment box located on the building wall next to the east entrance to City Hall, or the drop payment box located in the lobby of City Hall.

Other Utilities

Cable & Internet
Frontier (Spanish/Español)


Southern California Edison


What is Prop 218?

On July 7, 2020 at 7 pm, the Chino City Council will be considering proposed changes to property-related fees for solid waste, sewage treatment and sewer service effective July 8, 2020 as detailed below (2020 Prop 218 Notice).

Property owners and customers of record may submit written protest to the proposed changes as specified in the notice.  Rates for other property-related fees are posted below (2018 Prop 218 Notice) and were previously noticed and approved by Council on June 19, 2018.  The fees on the July 7, 2020 notice would supplement and/or supersede the June 19, 2018 rates.

On Tuesday, May 1, 2018, the Chino City Council authorized staff to initiate a proposition 218 notification with proposed water rate structure changes. The change is from traditional rate structures based on usage to a budget-based water allocation rate structure.

A budget-based water allocation rate structure is a customized approach that gives families and businesses an allocation of water based upon their unique indoor and outdoor water needs while encouraging conservation.

We encourage all water customers of the City of Chino to be aware, review the information and learn how this rate structure benefits you and our resources.  

City Council Staff Report-Utility Rates Structure

2020 Prop 218 Water Rate Brochure 

2020 Prop 218 Water Rate Brochure-Spanish

2020 Prop 218 Water Rate Brochure-Chinese

2018 Prop 218 Water Rate Brochure

2018 Prop 218 Water Rate Brochure-Chinese

2018 Prop 218 Water Rate Brochure-Spanish

2018 Prop 218 Refuse and Recycling Notice