COVID-19 FAQ

The City of Chino is actively monitoring the novel coronavirus (COVID-19).  The City is receiving daily reports on this subject from the State and County Health Department.

We encourage residents to follow all recommendations from the CDC as well as local advisories from the California Department of Public Health and the San Bernardino County Department of Public Health. Please visit the links below for resources and real-time information.

Trusted Sources

State of California's COVID-19 Page
California Department of Public Health
San Bernardino County Department of Public Health
U.S. Centers for Disease Control
World Health Organization
City of Chino's COVID-19 Page
City of Chino's Business Resource Page

Frequently Asked Questions

General COVID-19 Questions

Q: What information can you provide about COVID-19?
A: The City of Chino is looking to trusted agencies like the San Bernardino County Department of Public Health to act as the lead authority for all public health emergencies for our city. They are working closely with all jurisdictions including the California Department of Public Health and Centers for Disease Control and Prevention (CDC) to keep the community updated on new information concerning COVID-19 (Coronavirus).

San Bernardino County Department of Public Health has established a 24/7 Public Hotline for inquiries by Health Care Facilitates and General Public: 1-800-782-4264, press option 6

Additional Resources:  
San Bernardino County Department of Public Health
California Department of Public Health
Center for Disease Control and Prevention (CDC)


Q: What do I do if I think if I have COVID-19?
A: If you think you are experiencing symptoms of COVID-19, self-isolate and please contact your primary care provider before seeking medical care.  You can also call the San Bernardino County Public Health hotline at: (909) 387-3911.

Stay home if you feel sick, even if your symptoms are mild. It’s better for you and it keeps others from getting sick, too. Do not go to work, school or public areas, and do not use public transportation.


Q: What can I do to protect myself and prevent the spread of the disease?
A: Maintain Social Distancing. Social distancing is a practice recommended by public health officials to stop or slow the spread of contagious diseases. It requires the creation of physical space between individuals, including an effort to minimize group gatherings as much as possible, and tactics to create space between individuals when events or activities cannot be modified, postponed, or canceled. Most experts believe that maintaining approximately six feet of space between individuals will help stem the spread of the coronavirus.

Cover your mouth and nose with a cloth face cover when around others. You could spread COVID-19 to others even if you do not feel sick. Wear a cloth face cover when leaving your home or when it is impossible or impractical to maintain social distancing.

Clean your hands often. Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry. Avoid touching your eyes, nose, and mouth with unwashed hands.

Cover coughs and sneezes. Always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash and immediately wash your hands.

Clean and disinfect. Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. If surfaces are visibly dirty, clean them. Use detergent or soap and water prior to disinfection. 


Q: Do I have to wear a face covering in public? 
A: The California Department of Public Health has released updated guidelines that require Californians to wear face coverings in public spaces, particularly indoors or when physical distancing is not possible.

Visit https://covid19.ca.gov/ for more information.


County Related Questions

Q: How many confirmed cases are in San Bernardino County and in what cities?
A: You can see the cities of the confirmed cases on the County’s dashboard at sbcovid19.com. The dashboard works best with a desktop, using Chrome, Firefox or Safari web browsers.

With evidence that there is community spread of COVID-19, no matter where cases are confirmed, all residents should continue to practice good public health hygiene and follow state and county order and stay home, especially if you are sick.


Q: When is the next drive-thru testing event being held?
A: San Bernardino County is actively updating and announcing drive thru testing opportunities as they become available. Visit www.sbcovid19.com for updates. If there is not a testing event currently available, call your healthcare provider for information about testing. Your doctor will determine if you have signs and symptoms of COVID-19 and whether you should be tested.


Q: Do I still need to report for jury duty?
A: The San Bernardino Superior Court has temporarily closed most courthouses, effective March 17. Please visit www.sb-court.org for more information.


Q: Are Women, Infants and Children (WIC) services still available?
A: The San Bernardino County Department of Public Health WIC offices are close to the public until further notice but are providing services by phone.
If you would like to make an appoint, call 1-800-472-2321 or visit cms.sb_county.gov/wic for more information.

Chino Related Questions

Q: How many confirmed cases are in Chino?
A: You can see the cities of the confirmed cases on the County’s dashboard at sbcovid19.com. The dashboard works best with a desktop, using Chrome, Firefox or Safari web browsers.


Q: Are schools closed in the City of Chino?
A: The Chino Valley Unified School District  directed the closure of the district’s 35 schools,  beginning Monday, March 16, 2020 through the end of the school year. For more information from the Chino Valley Unified School District, visit their website.

Q: Will you continue with “one on one” counseling appointments?
A: One on one counseling sessions are continuing by telehealth for current and new clients. If you are in need of services, please call 909-334-3259 and you will be referred to a partner agency.

If you are in a crisis and need to speak to someone immediately, please the Disaster Distress Helpline available 24/7 and speak to a trained crisis counselor who can support you or someone you care about. Call 1-800-985-5990 or text ‘TalkWithUs’ to 66746.


Q: Are any local stores offering hours dedicated to senior shopping?
A: Yes, the following local grocery stores are offering special hours for our senior residents:

Grocery Stores offering Senior Hours
Albertsons
12013 Central Ave
909-464-1594
Senior Hours 7:00am-9:00am, M-F

Aldi
3840 Grand Ave
(855) 955-2534
Senior Hours 8:30am-9:30am, Tuesdays & Thursdays

Clark’s Nutrition & Natural Foods Market
12835 Mountain Avenue
909-993-9200
Senior Hours 8:00am – 9:00am

Cravings
4024 Grand Ave
909-760-8899
Senior Hours 9:00am-10:00am, M-F

CVS
12101 Central Ave
(909) 591-3911
Senior Hours 8:00am-9:00am Tuesdays & Wednesdays

Dollar Tree
11975 Central Avenue
Special Hours for senior, individuals with pre-existing health conditions, and pregnant women. 8:00am -9:00am Monday – Saturday and 9:00am. – 10:00am on Sundays

Sam's Club
3951 Grand Ave
(909) 548-6173
Senior Hours: 7:00am-9:00am on Tuesdays and Thursdays
 
Smart & Final
12164 Central Ave,
909-627-7687
Senior Hours: 7:30am-8:00am

Stater Bros.
6989 Schaefer
909-627-6665
Opens at 7:45am for senior shopping

Stater Bros.
4721 Riverside Dr
909-627-3015
Opens at 7:45am for senior shopping

Superior Grocers
12375 Central Avenue
909-590-5415
Senior Hours 7:00am – 8:00am

Target
5555 Philadelphia Street
909-627-8433
Senior Hours 8:00am - 9:00am Wednesdays Only

Target
3944 Grand Ave
909-465-5804
Senior Hours 8:00am - 9:00am Wednesdays Only

Walgreens
12490 Central Ave
(909) 464-9520
Senior Hours 8:00am-9:00am

Walmart
3943 Grand Ave
(909) 364-1968
Senior Hours 6:00am-7:00am

Additional City Services:
The Senior Center is closed to the public but staff are available to answer phone calls at 909-334-3271, Monday-Friday 8am-5pm.

Senior lunch and medical transportation assistance:
Chino Senior Center staff members are delivering 5 frozen meals (provided by Family Service Association) and an additional care package with food staples to registered seniors. Seniors must be 60 years or older. To register, please call the Senior Center at 909-334-3271.

The Senior Center can help with transportation to medical appointments and prescription pick-up. Medical visits must be prescheduled and are available on Tuesday and Thursday. For assistance, call the Senior Center at 909-334-3271.

Senior Wellness Checks:
Will be done via phone calls to our participants to check in, assess needs and provide resources. 

Serving Our Seniors Program
The Chino Valley Fire District, in partnership with the Chino Valley Fire Foundation, established the Serving our Seniors (S-O-S) program to enable individuals at high risk of contracting COVID-19 to self-isolate. Read the full Press Release here.

If you are a senior or a person classified as high risk living in the Chino Valley and are unable to leave your home for food, medication, or other essential services, we are here for you.

The Chino Valley Fire District asks that you call us at 909-315-8850 or email us at sos@chofire.org with your request for service.


Q: Where can I get information on food distributions in the City of Chino?
A: For information regarding the Isaiah's Rock food distribution, visit www.isaiahsrock.org.

For information regarding the Chino Neighborhood House distributions, visit www.chinoneighborhoodhouse.com

For information regarding the City of Chino Senior Center meal distributions, please call 909-334-3271.


Q: How can I help?
A: Visit our Chino Cares Challenge Page at www.cityofchino.org/ccc for ways to donate or help in our area.

Business/Employee Questions

Q: Are there any resources for businesses?
A: Our Economic Development Division has compiled a collection of useful resources for businesses during this time. Visit www.cityofchino.org/businesscovid19 for more info.


Q: Are there any state unemployment or disability benefits available if I am impacted by illness, school closure or loss of work caused by the Coronavirus (COVID-19)?
A: Yes, if you are impacted by coronavirus, you may be eligible for unemployment, disability or paid family leave.
If you’re sick or quarantined after being exposed to COVID-19 (certified by a medical professional), you can file a disability insurance claim https://www.edd.ca.gov/Disability/How_to_File_a_DI_Claim_in_SDI_Online.htm

If you’re unable to work because you are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional), you can file a Paid Family Leave claim. https://www.edd.ca.gov/Disability/How_to_File_a_PFL_Claim_in_SDI_Online.htm

If your child’s school is closed, and you have to miss work to be there for them, you may be eligible to file an Unemployment Insurance (UI) claim. https://www.edd.ca.gov/Unemployment/Filing_a_Claim.htm

If your employer has reduced your hours or shut down operations due to COVID-19, you can file an Unemployment Insurance (UI) claim. https://www.edd.ca.gov/Unemployment/Filing_a_Claim.htm

If you've been laid off due to COVID-19, you can file an Unemployment Insurance (UI) claim. https://www.edd.ca.gov/Unemployment/Filing_a_Claim.htm

Other Questions

Q: I don’t have access to internet or WiFi, how do I get access to connect for school/work?
A: Charter Spectrum is offering free wifi to K-12 and college student households for 60 days. The phone number to enroll is 1-844-488-8395. Installation fees will be waived for new student households. For eligible low-income households without school-aged children, Charter continues to offer Spectrum Internet Assist, a low-cost broadband program delivering speeds of 30 Mbps.


Q: I have a renter/landlord issue?
A: Please contact Inland Fair Housing Mediation Board (IFHMB) for assistance with renter and landlord issues at www.ifhmb.com or call 909-984-2254 and leave a message.


Q: Where can I report stores that are raising their prices on groceries?
A: To report fraud such as price gouging contact the San Bernardino County District Attorney at 909-382-7748.