COVID-19 (Coronavirus)

microscopic view of virus cell


The City of Chino is actively monitoring the novel coronavirus (COVID-19).  The City is receiving daily reports on this subject from the State and County Health Department.

On March 10, San Bernardino County declared a local health emergency to ensure that it will have the authority to take measures necessary to protect and preserve public health and safety, including seeking aid from state and federal authorities as necessary. 

We encourage residents to follow all recommendations from the CDC as well as local advisories from the California Department of Public Health and the San Bernardino County Department of Public Health. Please visit the links below for resources and real-time information.

City of Chino's Emergency Proclamation
City of Chino's Resolution 2020-015

COVID-19 CUSTOMER SERVICE CONTINUATION PLAN 

Updated March 17 8:00pm
The following is an update on the measures the City has taken to help reduce the spread of the Coronavirus while continuing to provide services to the community.  Effective Wednesday, March 18, Chino City Hall, the Carolyn Owens Community Center, and Neighborhood Activity Center will be closed to the public.  These facilities can only be accessed by appointment.  

Please view the information below for ways to safely access City services and participate in public processes such as the City Council meetings. The closures and policies implemented are the result of the City following the on-going national, state and local directives regarding Coronavirus to help contain the spread of the virus. The City continues to monitor the Coronavirus pandemic and will issue updates as more information becomes available or if there are any changes. 

City Utilities and Finances
For general questions, including accounts payable or vendor inquiries, call (909) 334-3262
or email Finance@cityofchino.org.

Utility Billing

To pay City utility bills, residents and businesses are encouraged to take advantage of our various payment methods: 

      -On-line payments are accepted by credit card (VISA, MasterCard, or Discover), or by an electronic check at www.cityofchino.org/billpay

      -Mail a personal or company check to City Hall using the return envelope provided with your utility bill.

      -Credit card (VISA, MasterCard, or Discover) payments are accepted over the telephone at 909-334-3264.

      -Drop your payment off at the convenient drive-up payment box located in the west parking lot behind City Hall; entry to the parking lot is available from Chino Avenue or Sixth Street.

      -Use the drop slot payment box located on the building wall next to the east entrance to City Hall.


Police Department
The Chino Police Department public lobby is closed effective Wednesday, March 18 and will remain closed until further notice.   911 services are fully operational and officers are prepared to respond to calls.  Laws will be enforced, and our City will remain protected.  Please note the changes to the delivery of following Chino PD services.

Live Scans (Fingerprinting)
In order to protect our employees and the public, live scan services are temporarily suspended. 

Police Records
Please call the Records Unit at 909-334-3001 with any records related questions.  

Property Releases
Property releases will be done by appointment only and can be scheduled by calling 909-334-3233. If you need police services while at the police department building, use the phone in the vestibule outside the lobby for assistance. 

Non-Emergencies

To report a non-emergency, please call the Chino Police dispatch center at 909-628-1234. 

File a Police Report Online 
Specified types of Crime Reports (Lost Property, Theft, ID Theft, Vandalism, and Vehicle Burglary)
can be filed online at www.cityofchino.org/onlinereporting

Emergencies
As a reminder, in an emergency please call 9-1-1.  Please only call 911 if you have a life-threatening emergency so first responders are available to those with the most urgent needs.

Community Services Department 
For general inquiries, please call 909-334-3258 or email communityservices@cityofchino.org. For more on Community Services, visit their department webpage at www.cityofchino.org/CS.

Development Services
For general inquiries, please call 909-334-3314 or email developmentservices@cityofchino.org. For more on Development Services, visit their department webpage at www.cityofchino.org/DS .

Human Resources
For general inquiries, please call 909-334-3274 or email hr@cityofchino.org. For more on Human Resources, visit their department webpage at www.cityofchino.org/HR.

Public Works
For general inquiries, please call 909-334-3265 or email publicworks@cityofchino.org. For more on Public Works, visit their department webpage at www.cityofchino.org/PW .

Communications
To ensure that you are notified of critical City-specific information, sign up for ChinoNotify to receive messages and alerts.


Next Steps
We will continue to monitor public health agency recommendations on public gatherings and other guidance specific to government agencies. If there are changes to City operations or specific actions that impact the Chino community, we will notify the community of these actions.

We will provide an update to the Chino community on a regular basis moving forward. Please note, this is a rapidly evolving situation and the customer service continuation plan may change daily, if not hourly.


FAQ's

Updated 3/27/20

Q: What information can you provide about COVID-19?  
A: The City of Chino is looking to trusted agencies like the San Bernardino County Department of Public Health to act as the lead authority for all public health emergencies for our city. They are working closely with all jurisdictions including the California Department of Public Health and Centers for Disease Control and Prevention (CDC) to keep the community updated on new information concerning COVID-19 (Coronavirus).  
San Bernardino County Department of Public Health has established a 24/7 Public Hotline for inquiries by Health Care Facilities and General Public: 1-800-782-4264, press option 6 

Additional Resources:  
San Bernardino County Department of Public Health
California Department of Public Health
Center for Disease Control and Prevention (CDC)

Q: What do I do if I think if I have COVID-19? 
A: If you think you are experiencing symptoms of COVID-19, self-isolate and please contact your primary care provider.  You can also call the San Bernardino County Public Health hotline at: 909-387-3911.
 
Q: What programs, or events have been cancelled, postponed or modified? 
A: All spring programs and classes have been canceled, and summer registration is postponed until further notice.  Visit the www.cityofchino.org/covid19 to see a comprehensive listing.  

 
Q: What is the status of my upcoming rentals at a City facility? 
A: All facility rentals are canceled. Renters will be given the choice to cancel with a refund or reschedule.  Pavilion and field rentals are also  canceled until further notice.  Reservations for future use are not being taken at this time.


Q: Are parks closed in the City of Chino? 
A: Public playground equipment, tennis courts, and basketball courts are closed.  Parks remain open; please maintain a physical distance of at least 6 feet between yourself and others.  Please do not gather in public spaces.


Q: Are schools closed in the City of Chino? 
A: The Chino Valley Unified School District directed the closure of the district’s 35 schools,  beginning Monday, March 16, 2020.

For more information from the Chino Valley Unified School District, visit their website here.

Q: Will the City be providing updates? 
A: The City will continue to utilize the website, social media and/or email blasts as information becomes available. 

 
Q: I don’t have access to internet or WiFi, how do I get access to connect for school/work? 
A: Charter Spectrum is offering free wifi to K-12 and college student households for 60 days. The phone number to enroll is 1-844-488-8395. Installation fees will be waived for new student households. For eligible low-income households without school-aged children, Charter continues to offer Spectrum Internet Assist, a low-cost broadband program delivering speeds of 30 Mbps. 

Q: How do I pay for my utility bill?
A: Visit www.cityofchino.org/billpay or call 909-334-3264.

Q: Will you continue with “one on one” counseling appointments?
A: One on one counseling sessions are continuing by telephone for current clients only.  If you are in need of services, please call 909-334-3259 and you will be referred to a partner agency.

Q: Are any local stores offering shopping hours dedicated to senior citizens?
A: Yes, the following local grocery stores are offering special hours for our senior residents:

Grocery Stores offering Senior Hours
Albertsons
12013 Central Ave
909-464-1594
Senior Hours 7:00am-9:00am, M-F

Aldi 
3840 Grand Ave 
(855) 955-2534 
Senior Hours 8:30am-9:30am, Tuesdays & Thursdays 

Clark’s Nutrition & Natural Foods Market
12835 Mountain Avenue
909-993-9200
Senior Hours 8:00am – 9:00am

Cravings
4024 Grand Ave
909-760-8899
Senior Hours 9:00am-10:00am, M-F

CVS 
12101 Central Ave 
(909) 591-3911 
Senior Hours 8:00am-9:00am Tuesdays & Wednesdays 

Smart & Final
12164 Central Ave,
909-627-7687
7:30am-8:00am 


Stater Bros.
6989 Schaefer
909-627-6665
Opens at 7:45am for senior shopping

Stater Bros.
4721 Riverside Dr
909-627-3015
Opens at 7:45am for senior shopping

Superior Grocers
12375 Central Avenue
909-590-5415
Senior Hours 7:00am – 8:00am

Target
5555 Philadelphia Street
909-627-8433
Senior Hours 8:00am - 9:00am Wednesdays Only

Target
3944 Grand Ave
909-465-5804
Senior Hours 8:00am - 9:00am Wednesdays Only

Walgreens
12490 Central Ave
(909) 464-9520
Senior Hours 8:00am-9:00am

Walmart
3943 Grand Ave
(909) 364-1968
Senior Hours 6:00am-7:00am



Q: Are there any state unemployment or disability benefits available if I am impacted by illness, school closure or loss of work caused by the Coronavirus (COVID-19)?

A: Yes, if you are impacted by the coronavirus, you may be eligible for unemployment, disability or paid family leave.
If you’re sick or quarantined after being exposed to COVID-19 (certified by a medical professional), you can file a disability insurance claim here.

If you’re unable to work because you are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional), you can file a Paid Family Leave claim here. 

If your child’s school is closed, and you have to miss work to be there for them, you may be eligible to file an Unemployment Insurance (UI) claim here.

If your employer has reduced your hours or shut down operations due to COVID-19, you can file an Unemployment Insurance (UI) claim here.  

If you've been laid off due to COVID-19, you can file an Unemployment Insurance (UI) claim here.

Q: Where can I report a mass gathering?

A: To notify the county of any facilities not following the Health Officer Order, visit their online form here. 



Q: What are the “critical infrastructure sectors” and how do I know if my business or employer is included?

A: Executive Order N-33-20, effective March 19, 2020, directs “all individuals living in the State of California to stay home or at their place of residence.” However, individuals “needed to maintain continuity of operations of the federal critical infrastructure sectors” are exempted. Given the importance of these sectors to Californian’s health and well-being, employees in these sectors may continue to work.

There are 16 of these critical infrastructure sectors as specified by the US Department of Homeland Security at https://www.cisa.gov/critical-infrastructure-sectors.

Employers seeking to identify critical infrastructure workers should review CISA’s March 19, 2020, “Memorandum on Identification of Essential Critical Infrastructure Workers During COVID-19 Response.” The 16 sectors identified are the following:

Chemical
Commercial Facilities
Communications
Critical Manufacturing
Dams
Defense Industrial Base
Emergency Services
Energy
Financial Services
Food and Agriculture
Government Facilities
Healthcare and Public Health
Information Technology
Nuclear Reactors, Materials, and Waste
Transportation Systems
Water and Wastewater Systems

The executive order additionally provides individuals with the flexibility to continue to meet basic needs. It emphasizes that “Californians must have access to such necessities as food, prescriptions, and health care.” However, the order cautions that “[w]hen people need to leave their homes . . . to obtain or perform the functions above, or to otherwise facilitate authorized necessary activities, they should at all times practice social distancing.”


Q: What does Executive Order N-33-20 mean by “shelter in place”?

A: Executive Order N-33-20 requires that all people living in California stay home unless employed in one of the critical infrastructure sectors (see above). To find out how long this is in effect, what is open, and what is closed, visit the state's website here. 


Q: Are we to follow State or County guidance?

A: San Bernardino County, like many others, has issued its own stay at home or shelter-in-place order. The Governor's office has clarified how state and county orders relate, stating “This is a statewide order. Depending on the conditions in their area, local officials may enforce stricter public health orders. But they may not loosen the state’s order." Residents are to abide by the stricter of the orders.


Q: What are you allowed to do under the Stay at Home directive?

A: Californians are to stay home except to get food, care for a relative or friend, get necessary health care, or go to an essential job in one of the federal critical infrastructure sectors.

Californians can still go outdoors and take a walk, walk their dogs, pick up food, run or ride a bike, as long as they are still adhering strictly to physical or “social” distancing by staying at least six feet away from other people, regardless of the location.


Q: How is the order being enforced? What is the City of Chino doing to enforce the order?

A: Although the order is enforceable under Government Code section 8665, which states that anyone who “refuses or willfully neglects” to obey a lawful order is guilty of a misdemeanor and could be fined up to $1,000, imprisoned for six months or both, Governor Newsom has stated the order will likely not be legally enforced except in counties that have expressly stated to enforce their own local shelter-in-place orders. San Bernardino County is not one of these counties.

Rather than deploying safety personnel to respond to non-essential businesses that do not close, state, county and local officials are relying on social pressure and the good will of employers and the public to protect the safety of their employees and neighbors for compliance. Employers are advised that their failure to observe the orders could result in future regulatory or licensing enforcement and expose them to civil action.

Closures and Cancellations

Updated 3/20/20

City Facilities
-Chino City Hall
-Lobby of Police Department
-Carolyn Owens Community Center
-Neighborhood Activity Center
-Ayala Park Batting Cages and Skatepark
-Chino Boxing Gym (March 14-End of April)
-Chino Youth Museum (March 16-End of April)
-Old Schoolhouse Museum (March 16-End of April)
-Teen Center (March 16-End of April)
-Preserve Community Center (March 14-April 3)
-The Chino Senior Center (March 14 through End of April). Frozen lunches will be available upon request for pick up or delivery and social services will continue by phone at 909-334-3271. 
-San Bernardino County Public Libraries 
-Facility, pavilion and field rentals. Renters can call 909-334-3258 for more info.


City Meetings
Community Services Commission Meeting (March 23)
Healthy Coalition Meeting
Teen Advisory Committee
Teen Opportunity Program

City-Sponsored Events
-Chino Youth Track and Field (March 14)
-Chino City Hall on the Move (March 14)
-Chino Valley Chamber of Commerce Salute to Public Safety (March 19)
-Teen Night Out (March 20)
-Cultural Palooza (March 21)
-Volleyball Clinic (various dates beginning March 21)
-Garden Workshop & Children’s Discovery Workshop (March 21, April 18)
-MLB Pitch, Hit & Run (March 21)
-Ball N’ Brunch at the Preserve (March 28)
-Residential Community Cleanup (March 28)
-Irrigation Workshop (March 28)
-Chino Youth Museum First Fridays – Arbor Day (April 3)
-Teen Glow in the Dark Egg Hunt (April 3)
-Healthy Family Day (April 4)
-Chino Youth Museum Lunch with the Bunny (April 9)
-Earth Day Celebration (April 16)
-Corporate Challenge
-Household Hazardous Waste Drop Off


Senior Events and Activities
-Senior Bingo (March 13)
-St. Patrick’s Day Senior Bingo (March 14)
-Sock Hop Dance (March 19)
-Legends Senior Challenge (March and April)

Classes & Programs
-
Contract Classes: The current session will be cancelled. No new registration for classes until after April.
-Enrichment Classes: Suspended immediately
-Spring Camp
-Tiny Tots

Sports

-Adult basketball, aerobics and soccer suspended immediately.
-Open gym basketball, pickle ball and volleyball at the NAC and Preserver are canceled.
-Batting Cages are closed.
-Pee Wee Soccer

District Programs 
-After School: All SOAR and High Five sites
-Counseling at schools (however, Human Services 13201 Central Ave, is open for counseling with social distancing)
-TUPE
-HOPE: Case Management, TYKES, McKinney Vento, CARE Closet, Health Center (some of these programs may remain open pending District decision.
-PALS
-Sunrise Kids

Chino Valley Unified School District Updates

The Chino Valley Unified School District directed the closure of the district’s 35 schools,  beginning Monday, March 16, 2020 to Friday, May 1, 2020.

For more information from the Chino Valley Unified School District, visit their website here.

Public Meetings

Chino City Council Meetings via Teleconference
In light of Executive Order N-29-20 issued on March 17th, the City of Chino has made several opportunities for everyone to watch or participate in upcoming City Council Meetings. Members of the public may submit written comments to CityClerk@cityofchino.org. Individuals may leave verbal comments up until 5:30 p.m. on the respective meeting date by calling (909) 334-3306. Beyond these opportunities, the following are additional methods to participate or view the meeting:

Option I: To Watch the Broadcast on Chino 3 TV
To watch a live stream of the meeting, click on the “Live 24/7 Stream” which can be view by clicking here. You can also view Chino 3 TV by tuning into channel 3 if you subscribe with Spectrum or channel 32 if you subscribe with Verizon.

Option II: Call in to listen to the meeting (Listen-Only Mode)
To call in without registering, please call the numbers below. Please note that if you only call in without registering, you will be in listen-only mode (ADA Assistance - Dial 711 for California relay) which means you will not be able to provide any comments through the teleconference system.
Step One: Call 1 (866) 952-8437
Step Two: Enter attendee number 683-889-785#
Step Three: Select the # key

Option III: Participate/Verbally Comment via GoToWebinar
If you would like to participate during public comment or provide input on any agenda, you must register via GoToWebinar.

(ADA Assistance – If you would like to verbally comment and need additional assistance, please dial 711 and use the phone numbers provided by GoToWebinar after you have registered for the Webinar)

After registering, you will receive a confirmation email containing information about joining the webinar.

Option IIIA - Registering via a smart device:
1. Register as a participant at GoToWebinar.
2. Attendees must register with their name and email address, then click the Register button.
3. Registration will then be confirmed with the You're Registered! screen.
4. On the same screen, click the blue button that says Tap to Install. On the next screen click the Open button.
5. This will open the App Store to install the free download of GoToWebinar app.
6. Click the Install button.
7. When the app is installed, click the Open button to start the app.
8. A dialog box will appear with 3 options, Add to Calendar, Join Now, and OK. If you are installing the app ahead time, click add to calendar (Please note that reminder emails will also be sent to the email address provided). 9. If you are installing the app at the time of the meeting, click Join Now.

Option IIIB - Registering via computer:

1. Register as a participant at GoToWebinar.
2. Attendees must register with their name and email address, then click the Register button.
3. Registration will then be confirmed with the You're Registered! screen.
4. If you are registering ahead time, click "Add to Calendar". If you are registering at the time of the meeting, click "join the webinar."

Webinar Participation Information

The meeting will begin at 7:00 p.m. To ensure your participation, please login no later than 6:50 p.m. Participants will be muted when they enter the Webinar.

When the Council reaches the Public Comment portion of the meeting, those wishing to speak will be called on one-at-a-time and unmuted by a moderator.

Also, please consider the following instructions:

• Attendees will initially be muted by the moderator.

• If you wish to speak, please use the "raise your hand" tool within GoToWebinar app: and you will be recognized to speak at the appropriate time.

• Attendees will be unmuted by the moderator when it is their turn for public comment.

• Attendees may also need to “unmute” their own device to be heard during public comment

• Public comment is limited to 5 minutes per speaker.

• Please begin by stating your name and address for the public record.


To view a pdf of these instructions with photos, click here.


Senior Resources

The Senior Center is closed to the public but staff are available to answer phone calls at 909-334-3271, Monday-Friday 8am-5pm.

Frozen Meals by The Family Service Association:
The Family Service Association is offering a week’s worth of frozen meals for pick up or delivered to homebound seniors. Seniors must be 60 years or older. Space is limited, to register, please call the Senior Center at 909-334-3271. 


Wellness Checks:

Will be done via phone calls to our participants to check in, assess needs and provide resources.


Case Management
Consultations will be conducted via phone and by appointment. We will continue to assist with Utility and Rental assistance


Transportation
Transportation will be available for Doctors visits and Prescription Drop Off/Pick up ONLY. Appointments and reservation can be made at 909-334-3271.


Serving Our Seniors Program
The Chino Valley Fire District, in partnership with the Chino Valley Fire Foundation, established the Serving our Seniors (S-O-S) program to enable individuals at high risk of contracting COVID-19 to self-isolate. Read the full Press Release here.

If you are a senior or a person classified as high risk living in the Chino Valley and are unable to leave your home for food, medication, or other essential services, we are here for you.

The Chino Valley Fire District asks that you call us at 909-315-8850 or email us at sos@chofire.org with your request for service.



Grocery Stores offering Senior Hours
Albertsons
12013 Central Ave
909-464-1594
Senior Hours 7:00am-9:00am, M-F

Aldi
3840 Grand Ave
(855) 955-2534
Senior Hours 8:30am-9:30am, Tuesdays & Thursdays

Clark’s Nutrition & Natural Foods Market
12835 Mountain Avenue
909-993-9200
Senior Hours 8:00am – 9:00am

Cravings
4024 Grand Ave
909-760-8899
Senior Hours 9:00am-10:00am, M-F

CVS
12101 Central Ave
(909) 591-3911
Senior Hours 8:00am-9:00am Tuesdays & Wednesdays

Dollar Tree
11975 Central Avenue
Special Hours for senior, individuals with pre-existing health conditions, and pregnant women. 8:00am -9:00am Monday – Saturday and 9:00am. – 10:00am on Sundays


Smart & Final
12164 Central Ave,
909-627-7687
7:30am-8:00am

Stater Bros.
6989 Schaefer
909-627-6665
Opens at 7:45am for senior shopping

Stater Bros.
4721 Riverside Dr
909-627-3015
Opens at 7:45am for senior shopping

Superior Grocers
12375 Central Avenue
909-590-5415
Senior Hours 7:00am – 8:00am

Target
5555 Philadelphia Street
909-627-8433
Senior Hours 8:00am - 9:00am Wednesdays Only

Target
3944 Grand Ave
909-465-5804
Senior Hours 8:00am - 9:00am Wednesdays Only

Walgreens
12490 Central Ave
(909) 464-9520
Senior Hours 8:00am-9:00am

Walmart
3943 Grand Ave
(909) 364-1968
Senior Hours 6:00am-7:00am

Chino Valley Fire District Updates

The Chino Valley Fire District stands by its mission of providing exceptional service and safeguarding the community. Fire District personnel want to reassure the public that there will not be any disruption to emergency services. The personnel will continue responding to all emergency calls for service in the Chino Valley.

The Chino Valley Fire District created a temporary page to help answer your questions and address your concerns, visit it here: http://chinovalleyfire.org/312/COVID-19-Information. Valuable information can also be found on the Fire District’s Facebook, Instagram, and Twitter @cvifd.

Business Resources

The City of Chino values its businesses and is making every effort to ensure that those businesses can sustain the challenging times created by the Coronavirus (COVID-19). City staff continue to identify opportunities that may provide aid and help weather the challenges affecting business operations.

For more, please visit the City's Business COVID-19 Resource Page.